These are the terms and conditions governing the agreement between Ark of the Covenant Tours (referred to as “the Providers of the services”) and you (all persons traveling with us, named on a booking). These terms are essential to understand, so please take the time to read them thoroughly. Confirming travel with Ark of the Covenant Tours signifies that you have read, understood, and agreed to these terms and conditions as outlined below.
If you have any questions or require clarification, please contact us.
Service Availability
All services are subject to availability and are not guaranteed until confirmed.
Deposit
A 50% deposit of the total cost for each person listed on the booking form is required at the time of booking. Some tours may require a higher deposit, which will be indicated before confirmation.
Special Payments
Gorilla permits, where applicable, must be paid in full at the time of confirmation and are non-refundable.
Final Payment
The remaining balance is due 30 days before the start of the tour unless otherwise specified. A portion of the balance may be paid at the tour’s commencement if agreed upon. Failure to complete payment may result in cancellation, subject to standard cancellation fees.
Late Bookings
For bookings made within 30 days of the tour start date, full payment is required at the time of booking.
Client Information
At the time of booking, we require full details for all travelers, including names as they appear in passports.
Currency
All prices are quoted and payable in US Dollars unless otherwise stated.
Price Adjustments
Prices are subject to change without notice until confirmed.
Inclusions
Prices generally include:
Exclusions
Prices exclude personal expenses, insurance, laundry, drinks, passport/visa fees, tips, and international flights unless specified otherwise.
Accuracy
All information provided about accommodations and activities is accurate to the best of our knowledge. However, deviations may occur.
Transportation
Vehicles provided will vary depending on group size and itinerary. While we ensure vehicles are well-maintained, delays or issues such as breakdowns are possible. In such cases, we will arrange alternatives promptly.
Wildlife Viewing
Wildlife sightings cannot be guaranteed, but our guides will do their utmost to ensure an exceptional experience.
Subcontractors
We reserve the right to utilize subcontractors when necessary.
Immediate Reporting
If you encounter any issues, inform your guide or representative immediately to resolve them.
Formal Complaints
If unresolved, a formal complaint must be submitted in writing within 28 days of completing the tour. Complaints outside this timeline will not be considered.
Cancellation by You
Cancellations must be confirmed in writing or email within 24 hours of verbal notice. Charges are as follows:
Cancellation by Us
We may cancel due to unforeseen circumstances. Options will include a refund or alternative arrangements.
Travel Risks
Travel and adventure involve risks, and participation is at your own risk. We accept no liability for injury, illness, loss, or damage during the tour.
Third-Party Services
While we work with reputable partners, we are not responsible for their actions or errors.
Force Majeure
We are not liable for delays, cancellations, or changes caused by events beyond our control, such as weather, strikes, or natural disasters.
Requirements
You are responsible for ensuring valid passports, visas, vaccinations, and travel insurance.
Timeliness
It is your responsibility to arrive on time with all necessary documents for transport and border crossings.
Guide Authority
Your guide’s instructions must be followed for safety and group harmony.
Behavior
We reserve the right to remove participants causing disruption or danger.
By booking with Ark of the Covenant Tours, you agree to these terms and conditions. Let us know if you have any questions or require further assistance.